Frequently Asked Questions

 

Do you offer free shipping?

We offer free standard shipping on all orders over $75 USD, no code needed.

 

How can I track my order?

The tracking information will be emailed to you as soon as your order has been shipped. You can check the status of your order and tracking details by logging on to Your Account here.

 

Can I cancel my order?

We are unable to cancel an order after it has been placed.

 

Can I modify an order once I've placed it?

We can't promise that we will be able to modify your order, but will certainly try! Please email info@shopunionthreads.com and we will do our best to accommodate you.

 

Do you offer discounts?

Yes! You can get 10% off your first order by signing up for our newsletter. By signing up, you'll also be first to know about promotional discounts throughout the year. 

 

How long will it take to receive my order?

After placing an order it takes between 2-5 days for the order to be fulfilled. After the order is fulfilled it will then be shipped. Orders shipped within the US typically take 4-5 business days to arrive. For international orders, 5-12 business days. The total time you can expect for the order to arrive at your door can be between 7-17 days.

While these estimated delivery times are only an estimate, not a guarantee, we will work hard to meet these delivery estimates with every order.

 

What is the return policy?

You can return or exchange items within 30 days of purchase as long as the purchased item is not a personalizable product or a digital download product.

All personalized items and digital download products are final sale and cannot be returned or exchanged. For our full refund policy please click here.

 

How do I start a return?

To set up an online return, check out our self-serve option by clicking HERE and sign into your Union Threads account. Don’t have an account? No problem—you’ll need the order ID located on the packing slip or in your order confirmation email under the “Order Details” section, and the billing email address you used to place your order.  

Once you’re signed in, you’ll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet that’s closest to you. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by email—you’ll need that number to track the status of your return.

 

When will my return be processed?

Your return will be processed within 3-5 business days once your return reaches our warehouse.

 

What forms of payment are accepted?

Pay online by gift card, credit card, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, PayPal, Afterpay, or Klarna.

 

Do you ship worldwide?

We currently ship to the US, Europe, Canada, Australia, New Zealand, Japan and Brazil.  If you don't see your country listed, please check back at a later time, as this list is updated periodically.

 

Will I be charged customs fees?

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the US. These costs cannot be predicted and are outside of our control.  

 

How long does it take for my order to be processed?

Our average processing time is 2-5 business days.

 

Can I combine orders?

All orders are processed and shipped separately. We are currently unable to combine multiple orders.

 

How do I personalize an item?

Personalization is easy with our customization and preview tools! See this blog post for step-by-step instructions on how to personalize your item.

 

I have other questions - who should I contact?

You can send us an email at info@shopunionthreads.com and one of our team members will be happy to assist you.